Thanks for being in Pictorbit! What's your question or feedback?

• How can I find help?

  Here's our general help page. We also have a help board where you can ask questions. To get the help board, please visit Helptown. In the first hut, you'll find a container you can collect. In it there's a help board for you to post a new thread in.

• What are the terms & guidelines?

  Please see here.

• I'm locked/ banned, what do I do?

  Oops, you may have received too many flag-reports by other long-term manyzens and are temporarily locked. The first lock fades out after some time, the second lock takes longer, and sometimes the first lock is also extended in time. Please check the guidelines and terms to find out more about what might have been the reasons for the lock.

  Please note typical reasons for flags-reports include

  • being disrespectful, offensive or rude to others
  • using multiple accounts
  • posting private information or account-related information on boards
  • area griefing
  • hacking
  • being below 13 years of age
  • very offensive creations
  • and other things that go against the guidelines or the terms

  To see all of your old flag report categories, type oldflags! in chat.

• Me or someone I know has mental health issues or related

  A doctor/ hotline/ family/ friends should be consulted in cases of health and mental health issues. Please use a search engine like Google or other appropriate tool to find relevant offerings, if you don't know any. In many places, the hotlines are free to call, with experts giving advice.

• I have an issue with another person

  If you feel someone's treating you wrongly, or they do something against the guidelines or terms, please feel free to flag-report them. To do so, click them and then click the flag button. If you write a flag report, please be as specific as possible. Thanks!

• Pictorbit doesn't load for me

  One common cause of loading issues is the lack of websockets. To see if you have websockets, please visit this page and check if all checkmarks are green. If there's any checkmark that's not green and you don't know about websockets, please talk to your system administrator, parent, or other tech person nearby to ask how to enable websockets for all ports.

• Pictorbit shows a failwhale error

  We automatically log errors and try to fix them. If there's a repeated error, please post a new thread on the Failwhale board, describing the issue. To get the Failwhale board, please visit Helptown. In the first hut, you'll find a container you can collect, and there's a Failwhale hunt board where you can add threads to.

• I'm being logged in as someone else

  If you're on a shared computer and you're auto-logged-in as someone else, please try this:

  1. Log out of Pictorbit (click on the avatar, then click logout, then click the link)
  2. Go to google.com and log out of Google, if logged in
  3. Go to facebook.com and log out of Facebook, if logged in
  4. Go to amazon.com and log out of Amazon, if logged in
  5. Now go back to Pictorbit and hit the Login button. You should now be asked for your credentials. (When logging out again later, make sure you also log out of Google/ Facebook/ Amazon.)

• I've seen a copyright issue.

  If you see a pixel-by-pixel clone or problematic, non-Fair-Use recreations of trademarked characters or similar issues, please open the item's context menu (on desktop, right-click; on tablets, long-tap) and flag it. If you are a copyright owner with concerns, please see this page.

• I want to suggest a feature.

  We love to hear your suggestions! Please go to Helptown. In the first hut, you'll find a container you can collect. In it there's a suggestion board for you to post a new thread in.

• I want to give feedback not listed above.

  We appreciate your feedback. Please go to Helptown. In the first hut, you'll find a container you can collect. In it there's a "Pictorbit Miscellaneous" board for you to post a new thread in.
  (Want to contact us outside outside of a board? You can email we[at]pictorbit.com; unfortunately, due to a high amount of support emails, we may be unable to reply.)